In my column this week I make the case that I see an opportunity where Microsoft could attempt to win over Japanese consumers. To be clear, I’m not suggesting Microsoft will do this. In fact, I’d bet heavily against it. Reaching out to the consumers Nintendo has abused and taken for granted would require pretty much the opposite of the corporate culture Microsoft has now.
The problem is that in Japan, Microsoft needs to act like a hungry young startup. When you’ve got single-digit market share, you need to be willing to take risks. When you’re on top you can be aloof and interact only via PR and press releases, but when you’re on the bottom you need to adopt an approachable and human company face. Talk directly to your (potential) customers, give stuff away for free, and make jokes at your own expenseThis is how you do it in the west. I have no idea if self-deprecation is really a good strategy in Japan. to show your self-awareness. You need to be able to present yourself as an alternative to the cold corporate entities that consumers are used to. I seriously doubt anyone in Redmond has the license to do that sort of thing.
Back in 1980, IBM was a bloated, bureaucratic machine. The joke was that it would take them nine months and five million dollars to ship an empty box. Their size and ultra-conservative company culture made them slow and risk-averse. Sensing that they were arriving late to the personal computing market, they did something radical. They created a small team and cut them off from the bureaucracy, effectively giving a small group of people leeway to design whatever they wanted. This enabled them to enter the market quickly and maneuver as if they were a small company. It worked pretty well for most of the 80s, until clones choked out their hardware and feisty youngblood Microsoft punted them out of the operating system market.
So here we are about 30 years later, and now Microsoft is the staggering behemoth that wants to enter a new market but lacks the dexterity to make it happen.
Continue reading 〉〉 “Experienced Points: Microsoft’s Chance in Japan”
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