My column this week details the mind-boggling string of outrageous failures perpetrated by Bethesda surrounding the Power Armor edition of Fallout 76. Specifically, it talks about how this $200 edition of the game promised a canvas bag but delivered something worth far less.
Like I say in the article, a company as big as Bethesda has no excuse whatsoever for making this kind of mistake. Only an idiot would cut this particular corner. If you’ve got a customer willing to pay you $200 for a videogame with some extra trinkets, then you need to make sure that customer is happy. Not because you’re a nice person or you care about the customer, but because this customer is a cash cow and treating them well will allow you to extract more wealth from them in the future. I’m not faulting Bethesda for being rapacious and exploitative, I’m faulting them for attempting to be rapacious and exploitative and being completely shit at it.
It’s easy to look at Fallout 76 and see that Bethesda is arriving two years late to the fad of Day Z clones. Fine. They attempted to jump on a trend and they miscalculated. Predicting the future is hard and I don’t fault them for messing up. But the canvas bag controversy? Market segmentation is Business 101. This is the easy stuff. The obvious stuff. If you can’t get this right then what are you doing trying to run a company?
Continue reading 〉〉 “Experienced Points: Taking Out Bethesda’s Trash Bag”
T w e n t y S i d e d