My experience with Blizzard has been flawless so far, but that is not true of everyone. Blizzard: You guys screwed up here. You were insulting, vague, and unhelpful. You at least owed him an explanation, as all the guy did was try to buy your damn product.
I didn’t have any problem upgrading my trial account. But then, I upgraded from trial to full copy in just two days. I picked up Burning Crusade a week later. I was able to download both without needing to muck about at the store.
Having said that: When I download software from you guys I don’t expect to need to step through a half dozen patches once I do. Shouldn’t the version you give me be up to date in the first place? Barring that, can you at least automate it so that all the patches will download overnight? Every time an update finished I dumped me back to the launcher, and I had to log in again to get the next one. Asinine.
Once the game is running things are all unicorns and sunshine, but getting into the thing is more hassle than it needs to be. Odd that their failures happen when dealing with potential customers instead of existing ones. Usually it’s the other way around.