A few weeks ago Stardock released their 2008 customer report (PDF) which discusses, among other things, the current state and future plans for their own content delivery platform, Impulse.
Impulse is the first serious rival to Steam. Not in size (at least not yet) but in functionality and intent. It offers many of the advantages of Steam while avoiding many of the annoyances. The PDF I linked above gives a peek at what they have planned. It’s a long read, but it’s not padded with a lot of touchy-feely PR speak. It is a vessel densely packed with information, and time spent reading it will not be squandered.
One of the most intriguing things about the report is that it looks at what went wrong with Impulse at launch, what’s been fixed, and what issues still need to be resolved. It reads like an internal memo, but it’s been sent out to all of us so we can see where the company is going with this. This is something I love about Stardock: The ability to appraise and address shortcomings in public. Compare this to how a company like EA or 2kGames approaches criticism:
Continue reading 〉〉 “Stardock Admits Mistakes”
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