|Rants||By Shamus||Jun 23, 2006||10 comments|
Last time I mentioned that I put a little magic marker dot on the faulty disc and mailed it back to Netflix. I put two stickynotes – one on the disc and one on the sleeve – with each clearly describing the problem. Today, I got my “replacement” disc in the mail, and there is my little black dot.
Now I’m pissed off.
Keep in mind they have now done this twice. Two times they have gotten the bad disc, tore off the bright pink stickynotes, and mailed the exact same disc back to me. I was willing to give them the benefit of the doubt before, but it takes a special blend of stupidity and apathy to do what they have done. I’ve now spent most of June mailing the same faulty disc back and forth with these morons.
My wife came up with a good idea, which is to request another copy without sending this one back first. This will force them to send a different disc, which might not have this particular problem. This might let me finally watch the rest of Last Exile, although I resent all this wasted time and effort. The notes were clear and those discs should NEVER have gone back into circulation, much less sent right back to me, the guy who wrote the notes.
I did find a phone number here, along with a few things that got on my nerves. First up:
Netflix is the #1 rated website for customer satisfaction for two consecutive years, according to ForeSee Results surveys in the spring of 2005 and January of 2006. In the fall of 2005, Fast Company magazine named Netflix the winner of its annual Customers First Award.
Really? A company with no customer service interface gets somehow rated #1 in customer satisfaction by some outfit which I’ve never heard of? Asinine.
Then this is just regular stupid:
Yeah, thank goodness for those solar-powered mail trucks.