This began as a Twitter conversation, but the limitations of the medium (and I’m not just talking about the 140 character limit) have forced me to expand on the idea here.
It’s common knowledge that most people who use the internet to communicate are actually horrible at communication. (Which means that most people in general are bad at communication, which explains a lot about history.) What is deeply disturbing to me is that some of these bad-communicators then write guides on how to communicate well.
It begins with this bit of snark from me:
If someone asks a, "How do I X?" forum question and you answer, "Why would you want to X?" then YOU SHOULD NOT BE ANSWERING FORUM QUESTIONS.
— Shamus Young (@shamusyoung) October 15, 2013
Here we’re talking specifically about your typical tech forum threads, where people show up with tricky database / hardware / software / networking problems in the hopes that someone else can help them.
Like most expressions of frustration over trivial but common annoyances, that one got re-tweeted a few times. And then someone sent me a link to this post: Pounding a Nail: Old Shoe or Glass Bottle? Let’s talk about that post.
Continue reading 〉〉 “How to Forum”
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