Experienced Points: Give Me Dessert First

By Shamus Posted Friday Oct 9, 2009

Filed under: Column 29 comments

Champions has been a blast. Partly because of the action-oriented gameplay, but mostly because there is just so much less filler in the game. I’ve gone all the way to level 30 without needing to grind (kill the same dudes over and over) even once. You get a quest the moment you enter the game, and from that point on you’re always doing something. Moreover, the quests themselves feel like less of a time-sink. There aren’t a bunch of quests that force you to grind for drops. (The quest to get Murloc eyes in Westfall is the most notorious example of this in WoW. You can wipe out an entire village of Murlocs and not have a single eye to show for your trouble.) If Champions says to defeat five dudes, you only need to defeat five dudes.

The game is shorter overall, but the content is densely packed. This is an excellent trend and I hope it continues.

 


 

Stolen Pixels #132: Special Guest: Master Chief

By Shamus Posted Friday Oct 9, 2009

Filed under: Column 26 comments

If Halo: ODST were a movie, then now would be the perfect time for Master Chief to make the rounds of the late-night talk shows.

I’ve been pretty critical of Halo in the past, although the new ODST game, awkward acronym notwithstanding, has me interested. I might get it. I might even get it, and do so with the intention of enjoying it and not ridiculing it.

 


 

Heroes of Champions Online III

By Shamus Posted Thursday Oct 8, 2009

Filed under: Pictures 63 comments

After everyone gave me such an encouraging response to the origin of Noctis Lex, I thought I’d gently lower your expectations again by sharing some other characters. All of which are stupid jokes and gags and not nearly as interesting as Lex.

Concealed Carrie

co_char_carrie.jpg

Concealed Carrie is my main. She hit level 30 last night, which is the end of the game as far as I’m concerned. She’s at the point in the game where leveling is slow and new rewards are few. There’s only one area left to unlock (Atlantis) and I just don’t want to see it that bad. It’s much more fun to level new characters than to work at old ones. Still, she’s the most fun character so far. It really is great to see a 12 year old girl mow down a bunch of goons with her minigun.

Tsunami

Yes, his foot is clipping into the ground.  Nice screenshot skills, Shamus.
Yes, his foot is clipping into the ground. Nice screenshot skills, Shamus.

I am known as the Tsunami. I was trained by the Red Dragon, the greatest teacher of martial arts and the only master of the White Sword Technique, who lives alone in the Temple of The Five Secrets. I was the first student in three hundred years to pass the test of the disappearing pebble and crush a single stone into powder with my fingertips. Thus I am the first in as many years to be proven worthy of learning the White Sword technique.

Okay, you got me. I’m really Bobby Anderson. I’m a stuntman from California. So sue me. I still wanna be a superhero.

(Tsunami is sort of a stuntman: His alternate costume is Star on Chest, and I use him to make my SoC comics, since the real SoC is still in the tutorial zone and unfit for travel in the big wide world.)

Apple iJolt

co_char_ijolt.jpg

(Explaining the joke: She’s like the iPhone, except she kills people.)

The new Apple iJolt, with six different ways to electrocute your foes. Also comes with built-in wireless internet, iTunes player, melee combat support.

The iJolt is an Electricity-based hero. Fun, but it’s been over a week since I played it.

Allison Chains

co_char_allison.jpg

I didn’t bother trying to cram her bio into the Twitter-space of the in-game bio box, but the upshot is this:

In Anime, there is this whole genre of shows where a young, doe-eyed little girl will find a magical artifact to grant her super powers. “Magical Girl” shows. They feature elaborate sequences where the girl transforms into her girly super-outfit, which is inseperable from the powers themselves. (Sailor Moon is probably the most famous example.)

Allison is based on the idea that not all of those artifacts will end up in the hands of little girls. Allison is the angry, bitter, self-destructive lead singer for “Bleeding Out”, a punk rock band that will probably never really go anywhere. She gets one of these artifacts that gives her super powers, but also puts her in this “adorable” pink outfit with butterfly wings, etc. About the last thing in the world Allison would want to be caught dead in.

For a power set: I’m cherry-picking all the overpowered and unbalanced abilities in the game, so she’s a mishmash of nonsensical powers.

Kirk, Spock, & McCoy

co_char_trek.jpg

Some friends and I (I stupidly forgot to get their permission to mention them by name last time we played) made a concept group. Kirk & crew have made it to level 20 together. Kirk is a melee brawler, while Spock & McCoy use various gadget powers. One of the powers is Orbital Cannon, which we jokingly refer to as Sulu bombarding the planet from the Enterprise.

We managed to start a supergroup (United Federation of Planets) and get big laughs wherever we go. Lots of fun.

Captain Butterwolf

co_char_butterwolf.jpg

This one isn’t mine. This character is owned by one of my friends. (One of the Trek crew, actually.) He decided to hit “random” on the costume creator and take whatever he got. He got this.

Understand that usually the random button makes something a lot more presentable than this. Butterwolf here is a sublime form of eye-gouging awfulness. Every detail is perfectly hideous in every way. Tiny booted feet. Flag on chest under a tie. Butterfly wings. Bushy wolf tail. Tentacle hands. Purple rock skin. Cybernetic arms. Gladiator helmet with a hood ornament on top. Truly, truly painful to behold.

 


 

Fuel: Final Thoughts

By Shamus Posted Wednesday Oct 7, 2009

Filed under: Game Reviews 32 comments

Here is the same pre-fab building, placed in many different locations throughout the world. I notice this one whenever I come across it.  Green tractor, elevated propane tank, windmill, ramp, carport, etc.  Everything in exactly the same arrangement.  Perhaps in the next game they’ll have a system for arranging properties from pieces to avoid this obvious duplication.
Here is the same pre-fab building, placed in many different locations throughout the world. I notice this one whenever I come across it. Green tractor, elevated propane tank, windmill, ramp, carport, etc. Everything in exactly the same arrangement. Perhaps in the next game they’ll have a system for arranging properties from pieces to avoid this obvious duplication.
As I mentioned at the start of this series, I’m not reviewing this as a racing game. I used cheats to unlock the world, and I raced only enough to get a decent variety of vehicles. Other than that, I spent all of my time exploring.

Fuel is the first game I’ve ever played where you can just drive. Even the “gigantic” GTA IV will have you bumping up against the edges of the world in just a few minutes or so, and you can do a lap around the whole city in five or ten minutes. A lap around Fuel would probably take around four or five hours, at least. During that time you’d see a lot of really stunning scenery. Snow-capped mountains. A Grand Canyon type place. Scorched deserts. Lonely brushlands. Thick forests. Rolling grasslands. Burned and burning forests. Abandoned cities. Winding coastlines. Now-baked farmland. Some cool bridges and assorted ruins.

Still, I’d be remiss if I didn’t point out a few flaws: Like, whoever designed the PC controls should be launched into the sun. I know this is always, always a problem with cross-platform games, but I don’t see why we should just roll over and accept this sort of stupidity just because it’s common. This is not a hard problem to solve if you care.

I’m using a USB clone of the PS2 style Dual Shock controller. I was able to set it up to work just like the Xbox 360 controls. Except, the moment you open any menu it ignores all controller input and goes keyboard only. You’re either driving with your controller, or you’re looking a a menu and unable to use the controller in any way. Even if all you want to do is glance at the map: You open the map with the controller, but then close it with the keyboard. You can tell which keyboard buttons should map to which buttons on the controller. A couple of keys navigate horizontally and should be the shoulder buttons. A couple more zoom in and out and should be right analog. Others navigate vertically and should be the d-pad. It’s obvious how it should work, but it doesn’t, and there’s no way to fix it. Boo.

If you choose to drive with the mouse & keyboard, you’ll find it works a lot like the driving in Half-Life 2. You can freely look around with the mouse, and drive entirely with the keyboard. This is actually a really cool setup, although I found it was just too dang hard to get the precision I needed with the keyboard if I was doing a race. Steering is an analog job in my way of thinking. Still, it’s fun to play around with and is probably ideal for tourist driving.

There are other vehicles on the road.  Outside of races, nearly all of them will be trucks of various sorts.
There are other vehicles on the road. Outside of races, nearly all of them will be trucks of various sorts.

Also, the driver models are all male. I know I complained about this already, and the game is about the vehicles and not the drivers, but still: [Insert long boring recitation of the obvious fact that there are in fact lady-type gamers out there and all the reasons it would be nice to have this option etc etc.]

The physics is a little wonky on steep hills in certain cases. I suspect there are a few spots in the game where it says “the player is not allowed to climb this hill”, because there would get to be points where I’d gradually lose all traction and begin sliding backwards. I’ve personally witnessed dirt bikes climb near-vertical surfaces and cling to the face of hills in amazing ways, but once in a while in Fuel you’ll come to something that’s just a forty-five degree incline, and totally impassible. There are mild slopes where your wheels will not grip at all, and you will slide right off into the abyss even if you’re just holding down the brakes. This isn’t a game-killer or anything, but it feels really artificial and I don’t really see a need for it.

Whoops. Once in a long while you’ll encounter little flukes like this water-hill.  I got a kick out of finding them.
Whoops. Once in a long while you’ll encounter little flukes like this water-hill. I got a kick out of finding them.

Still, these flaws are really minor, and I’m just pointing them out to be petty. The game is something unique, an amazing technological achievement, and a fun place to drive. I can’t endorse it as a racing game because I’m not a fan of racing games, but for a game where you explore at will, it was a lot of fun for me. If that sounds like fun to you, check it out.

The game has a full day / night cycle. (I’m thinking 1 day = 24 minutes, but I never actually clocked it.) It’s pretty cool, although ther’es no way to just set the thing to any particular time, so if you don’t want to drive at night your only choice is to <em>wait</em>.
The game has a full day / night cycle. (I’m thinking 1 day = 24 minutes, but I never actually clocked it.) It’s pretty cool, although ther’es no way to just set the thing to any particular time, so if you don’t want to drive at night your only choice is to wait.

I can’t help but think about all the awesome action RPG games you could make on top of this, and about how much I’d love to pay money for something like that. (Dear game developers: Hint-Hint, nudge-nudge.)

 


 

Stolen Pixels #131: It Is a Silly Place

By Shamus Posted Tuesday Oct 6, 2009

Filed under: Column 45 comments

In this comic I describe the Snake Gulch area of Champions Online. Note that everything said about the place in the comic is true. I wasn’t exaggerating for comedic effect. It really is like that.

I think Snake Gulch is by far the weakest area of the game. (Disclaimer: I’ve only just now reached monster Island, so I can’t really comment on it or the rest of the level 30+ content, although they would have to be pretty bad to rival Snake Gulch.) I’ve already belabored the thematic problems (like trying to collect alimony from one robot cowboy to give to another) but it’s rough in just about every other area as well. The quests don’t make a lot of sense, even once you accept the premise of the robot cowboy theme park. The teaming is completely screwed, and it’s more or less random if individual quests can be shared and if you can actually cooperate on their individual goals or if you end up competing with your teammates for quest resources. It’s the only place in the game where I found myself grinding for drops.

Example: In one quest you have to collect seven tin stars from Sheriff’s Deputies, but they only seem to drop about half of the time, which means you need to fight about fourteen of them. Unless you’re in a group, in which case you seem to share those drops and you’ll end up fighting even more, thus punishing you for working together. And the game doesn’t warn you, but some deputies will never drop stars, ever. (Hint: As far as I can tell, only the roaming ones drop.) Once you (and every member of your team) have seven tin stars, you can go to the saloon and fight Sheriff Robo. I don’t remember what excuse the game offered for why we needed those stars first and we couldn’t just go right for Robo directly.

That’s just one quest. There are a lot of others that offer these sort of logic-defying annoyances and poorly justified contrivances.

But the real problem with Snake Gulch is the obnoxious layout. The gulch is a three-tier arena with high cliff walls. For heroes using super-speed and acrobatics, their only choice is to use the stairs. To go up one tier you have to navigate a three-story spiral staircase. And the stairs aren’t even next to each other, so that you’ll have to deal with mooks getting from one staircase to another:

co_snake_gulch.jpg

As an added bonus, there are “singing cowboys” in the area with a huge knockback sonic blast, and if you’re earthbound it’s really easy to get punted to the bottom and have to start the climb all over. As an added added bonus, there is a rock spire in the middle, and a couple of quests perched on top.

This is pretty much a worst-case scenario for anyone without vertical travel powers. At the very LEAST the stairs should have been a continuous ramp, and placed near each other without any mooks in between. Getting around the other areas of the game can be annoying with super speed, but Snake Gulch is a punishing time sink. I love the acrobatics travel power, but I’ll never use it because of Snake Gulch.

But even so: Who builds an amusement park in a hole? It’s all cliffs and no handrails. It’s smothering, claustrophobic, and actually undermines the premise that this place is either an amusement park or an old west town. It looks bad and is no fun and makes no sense and works against the intended fiction.

I’m pretty sure the annoying quests and glitches are being gradually fixed, and I’m willing to bet in a few more patches the place will play much better. But the travel issue is built into the structure of the place, and I can’t think of how it could be fixed without a massive art and design overhaul. A better solution would be to offer an alternate area with level 19-22 content so that people have another place to level in that range.

Usual disclaimer: Champions Online is huge fun. Snake Gulch is full of tribulations, but there is a lot of really fantastic content in the game that keeps me coming back. If you liked City of Heroes at all, it’s well worth checking out. It features the most solid and rewarding solo game I’ve ever seen in an MMO, so if you dig solo play you’re likely to find Champs Online to be really satisfying. I’m being hard on the game, but that’s more or less in my nature. It’s a freshly launched MMO and I’ve never played an MMO this close to launch.

 


 

A Star is Born:
Let’s Play Champions Online Pt. 3

By Shamus Posted Tuesday Oct 6, 2009

Filed under: Shamus Plays 45 comments

If you remember from last time, I’ve been sent to speak with the chief of police and see if he needs any help in his not-being-conquered-by-aliens project. I don’t get the ability to fly until I leave the tutorial area, which means I must jog as heroically as possible down the street.

I elbow my way through the enemy forces and arrive to find the chief of police doling out little homework assignments for the never-ending parade of heroes. I run up to him, rip up the nearest street lamp and then stand there holding it over my head. He doesn’t comment or take notice at the fact that I’ve just flagrantly and senselessly vandalized the city right in front of him. This is because about half the people who come to speak to him do exactly the same thing, and he’s pretty much used to it by now.

Did you… um… order a streetlamp perchance? No? Right.  I’ll just fling this at the wall then.
Did you… um… order a streetlamp perchance? No? Right. I’ll just fling this at the wall then.

Champs Online uses a context-sensitive action key. Use the key on an NPC, and you’ll talk to them. Use it on a door, and you’ll go through. Use it on a streetlamp, and you’ll tear it free and brandish it like a weapon. The problem is that if you’ve got more than one interactive object nearby, it picks the least appropriate one when you press the key. If you’re looking directly at the chief of police and invading his personal space, and if there is a streetlamp somewhere behind you and off to the left, then you will, without fail, rip up that streetlamp when you hit the use key.

I have leveled a lot of characters and I’ve probably done this newbie zone over a dozen times, and the only time I don’t make this mistake is when the streetlamp isn’t there because someone else beat me to it.

I can’t put the streetlamp back, so my only choice is to fling it at the wall and try again.

Then, at long last, I am able to greet the chief of police. This act is so momentous that I ascend a level on the spot.

Chief has a few jobs for me, all of which basically boil down to different excuses for killing aliens. I need to kill aliens who are menacing civilians. I also need to kill aliens raiding medical supplies from ambulances. And finally I need to free people from debris,. This last job, while not explicitly calling for the deaths of aliens, is pretty much impossible to pull off without fighting the aliens between my heroic self and the rubble-bound citizens.

Right. Before I leave, I survey the area and see if anyone else needs my help. Ah yes:

staronchest_luggage.jpg

A citizen in need. Clayton Griswold has lost his luggage. He was about to go on “the vacation of a lifetime”, but then the aliens attacked and he lost his suitcase and an alien took his his passport and some other guys got all his airline tickets and…

This conversation is starting to get a little uncomfortable. Ten feet away a couple of women are bleeding out on the sidewalk, and Clayton here is sobbing about lost airline tickets. I agree to help him just to shut him up.

He claims that he “dropped” the travel stuff, but judging by the number of different aliens I have to pummel to get all of the tickets, I’m pretty sure he handed them out like leaflets. I stride over to a group of bugman nearby and punch them until airline tickets pop out.

This is the guy who has Clayton’s passport.  I can’t believe I’m killing him for a passport and not because he’s invading the city. Note my exceptionally heroic jogging.
This is the guy who has Clayton’s passport. I can’t believe I’m killing him for a passport and not because he’s invading the city. Note my exceptionally heroic jogging.

I’m having trouble figuring out why the aliens took the time to collect airline tickets. I would think that anyone arriving on their own spaceship wouldn’t really have a lot of use for them. Maybe after exterminating and enslaving humanity they plan to engage in some sort of scam involving frequent flier miles?

Next I have to free people from the rubble. This is fun. Thrown objects do tremendous damage, so I lift rubble off of a bystander, hurl it at a bugman to kill him, and recover the medical supplies he drops.

I’m sorry, citizen.  I’m jumping up and down on this rubble as hard as I can, but it just won’t break!
I’m sorry, citizen. I’m jumping up and down on this rubble as hard as I can, but it just won’t break!

I return to the chief who coughs up my XP bounty. Then I hand Clayton his luggage, but of course he can’t go anywhere. This part of the city is sealed off by the aliens. Even if he escapes, I doubt the airlines are going to be doing their thing with aliens in orbit. I don’t think Clayton really thought this through. I leave him to sit alone and dejected, with his suitcase and his airline tickets. Loser.

The chief sends me to see the Silver Avenger, a fellow superhero. Finally, I will be rid of these nagging civilians and we can do some real superhero type stuff. I wonder what sort of exotic missions we’ll undertake together?

The mission to see the Silver Avenger is titled “Silver Avenger Sandwich”.  I have no idea why, and I’m MUCH too embarrassed to ask.
The mission to see the Silver Avenger is titled “Silver Avenger Sandwich”. I have no idea why, and I’m MUCH too embarrassed to ask.

She’s standing next to a SWAT van, but it’s too heavy for me to lift so I manage to speak with her without hurling the thing. It turns out that her plan is: She stands around while I go kill aliens. This pretty much what I’ve been doing since I crawled out of the rubble, is killing bugmen for NPCs who have lists of things that need punched and excuses why they can’t do it themselves.

Silver Avenger gives me a zap gun and asks me to zorch three aliens with it. I strongly object. I’m Star On Chest. I’m not Gun Man or Captain Shooting Stuff. This whole gun thing goes completely against my nature, my powers, my moral code, and character concept. My agent would go bonkers if he even saw me holding a gun. Do you think Altmier's Brand Zesty Hot Sauce, with their authentic south-of-the-border flavor and easy-pour spout in three amazing flavors wants a spokesman who goes around shooting people? I assure you, they do not.

But she insists that this is a special science gun. It will do some sort of science-y thing to the aliens that will help us understand something or other that I honestly couldn’t follow. I ask her if they could make the gun do the science stuff without hurting the aliens. I mean, I could do that. It would be like taking their picture. I get the readings, then make with the punching. Sadly, they can’t do that.

I’m really uncomfortable with this, but I grudgingly agree to take the gun with me and maybe or maybe not use it against some aliens, I can’t make any promises.

She also asks me to destroy some alien equipment. Can do.

She just wants me to destroy one alien console, but their stuff is so sad and flimsy it would be really hard to destroy just one on my trip through the city. I decide to destroy every single bit of alien technology with my bare hands in order to make up for the whole gun thing.

I go down a side-street and smash up some alien stuff with great relish. Then, looking around to make sure nobody else is around, I use the gun to zap a few dudes.

This just doesn’t feel right. These aliens will <strong>pay</strong> for making me break from my character concept! Thankfully the green ooze they spit is obscuring my face.
This just doesn’t feel right. These aliens will pay for making me break from my character concept! Thankfully the green ooze they spit is obscuring my face.

Meandering around, I get a notice that fellow superhero Kinetic needs my help! I’m sure he just wants me to do what I’m already doing (punching things for people with no ambulatory abilities) but I decide to track him down and see what he needs. XP is XP, after all.

I pass some people trapped in the rubble, and others being menaced by bugmen, but I filled my quota already and there’s just no percentage in going overboard with a job like this.

Aside: The game has a really, really unique take on earning XP. You know how in your average MMO it’s pretty easy to earn XP by killing baddies? In WoW, I think you can ding level 2 in about 15 kills. Well Champs Online is balanced so that an overwhelming majority of your XP comes from turning in quests, not the fighting. Even at level 1, you’d have to grind mooks for an hour or more if you wanted to level. You can just barely see the bar move. This means that unless you’ve got a quest to beat up some bad guys, there is almost no incentive for doing so.

On the upside, this means the game is built so that you should never ever have to simply grind bad guys for XP. The downside is that there’s basically no in-game reward for sweeping the streets for fun.

I manage to track down Kinetik. He’s in a spooky back alley filled with green fog. He’s being held prisoner. By an alien.

That can’t be right. I mean, one alien? I count them again, and sure enough: one.

Kinetik, man.  I don’t want to be rude, and please don’t take this the wrong way, but are you absolutely sure you’re a superhero? Don’t answer right away.  Think about it for a second. Who said you were a superhero? Did this person mention you having any specific powers? Was this person, in fact, your mother?
Kinetik, man. I don’t want to be rude, and please don’t take this the wrong way, but are you absolutely sure you’re a superhero? Don’t answer right away. Think about it for a second. Who said you were a superhero? Did this person mention you having any specific powers? Was this person, in fact, your mother?

Kinetic, what is going on with you, man? You’re trapped in a flimsy alien cage and held prisoner by one dude. I killed a dude just like this a few minutes ago for a passport for the dumbest man in the city. I’ve ripped up and thrown heavier objects than your cage by accident while trying to talk to people.

After a moment of reflection I realize I just can’t, in good conscience, rescue Kinetic. Doing so would lower us both in so many ways. I’m sorry, Kinetic. You’ll have to escape on your own or suffer the terrible fate of… being in a flimsy cage. Good luck.

I leave Kinetik behind and go on to finish the job Silver Avenger gave me. She said that after I was done… uh, “using” the gun, I should take it to Dr. Silverback.

Problem #1: Dr. Silverback is a holographic projection. How do I “give” something to a holographic projection?

Problem #2: Dr. Silverback is an ape-man, and “silverback” sounds a lot like an awful racist slur against ape-people. I that really his name? Was she hazing me by trying to get me to call him silverback? Is this like sending the new recruits to get elbow grease? His name is probably “Dr. Parker”, and I’m going to walk up and call him “silverback” and then it will be all awkward.

So, I’m supposed to give you this gun? Do I just leave it here or… ?
So, I’m supposed to give you this gun? Do I just leave it here or… ?

I try to give him the gun before he explains I need to plug the thing in to the base of his holo-whatsit. Right. Of course. I knew that. Dr. Hologram seems happy enough to have the data. I try to play it off like I’m just delivering the gun for someone else and I don’t know anything about it being used to shoot anybody.

He looks at the “readings” and gets all excited. But then he gives me a new job: He wants me to go help superhero Ironclad.

Right, right. I can see where this is going. Fine. Let’s go talk to Ironclad.

 


 

Can I Take Your Order?

By Shamus Posted Monday Oct 5, 2009

Filed under: Pictures 108 comments

Someone was cleaning out a closet at my parent’s place, and found this:

nametag.jpg

It’s in pretty good shape for a nametag created in 1992-ish. The name sticker hasn’t peeled off and it’s still easy to read.

I now present you with a seventeen year old rant about my time at Taco Bell, written today from the perspective of me in 1992.

They’ve got this computer system at work that handles the scheduling. It looks at the business you do on an hour-to-hour basis and uses that information to allot time for next week’s schedule. So, if we did a lot of business on Saturday night, it will tell you to have a lot of people on hand next Saturday. The other thing it does is examine your business at the end of the day and tells you how many hours of labor you should have used today. And at the end of every single day it tells us we used too many.

Obviously there are a lot of problems with making computer systems to tell the future and then punishing the manager when it fails to do so. The system doesn’t look at anything other than how much the store makes an hour. If you did $100 worth of business, then it concludes the place was dead and you only needed a couple of people. $100 works out to a customer every five minutes or so, so yeah. You don’t need a lot of people – assuming all customers are evenly spaced. But in the real world – which is where my store is located – customers come in blitzkrieg waves. Like, when Wal-Mart closes, twenty customers show up at once. With only two of us, we can’t hope to keep up. People will sit in the drive thru for fifteen minutes. We have a one lane drive-thru. Once you enter, you can’t get out. Do you have any idea how pissed off people are after being trapped for fifteen minutes? So we have twenty minutes of total destruction, angry customers, terrible service, refunds, and misery, and then forty minutes of no customers at all as we try to recover. And the computer will tell us we only needed two people, and then chide us for astronomical service times.

The system also doesn’t take into account the fact that you can’t make people work hours selectively. “Oh Bob. We need you to work on Friday night at six for an hour. Then at nine for an hour. Then come in again around two for the bar rush. Thanks.” If you need three people at nine and three people at two, then you need three people the whole time, no matter how slow it is at midnight.

The whole thing is just this really messed up way of asking us to do the impossible, because no human being would have the nerve to look at the work we’re doing an claim we’re lazing around all day. So instead we have this stupid computer system that does the same thing, but you can’t argue with a computer. They’ve been through three store managers since I got here, and they’re calling this a “problem store”. It’s not a problem store. It’s a store with chaotic business patterns that can’t be predicted by their computer. We’ve got the high school, the intermediate school, the farmshow grounds, the lake, the state park, a movie theater, and two different shopping plazas nearby. We’re sitting on the nexus of a couple of major roads. This isn’t a problem store, it’s a good location for a fast food joint. You just have to be able to deal with unpredictable surges. You can either keep enough people around to serve them when they show up, or you admit you don’t care how much our service sucks, how dirty the place is, or how slow our service times are.

How come we get one of these ties showing up every four months to stand over us and try to figure out why this is a problem store? I could tell you what’s wrong with this place without ever looking at the building: It’s run by an idiot computer.

I hate this place.

It’s interesting that the thing I hated most wasn’t the “demeaning” work, the low pay, the sore feet, or the fact that we were all dressed like the Special Olympics baseball team. At the end of it all, what I really hated was not being able to do a good job. I never hated the job more than when I’d hand some grim, silent family their tacos, bump the order (mark the order as complete) and see that they placed it fifteen minutes ago. They probably pulled in here in good spirits, looking for a quick bite to eat, and now they’ve been stuck in my drive-thru purgatory for a quarter hour. We just ruined their evening. We suck.

I like Taco Bell food*, but I don’t go there any more because of how angry I get over how unfair the system was. The store is still there. I wonder if they ever figured it out.

* Well, it’s not bad for fast food, anyway. I don’t confuse it with real Mexican food or anything.

Thanks for letting me get that off my chest. What was your first job?