{"id":11467,"date":"2011-04-27T08:51:35","date_gmt":"2011-04-27T13:51:35","guid":{"rendered":"http:\/\/www.shamusyoung.com\/twentysidedtale\/?p=11467"},"modified":"2014-05-26T18:45:54","modified_gmt":"2014-05-26T23:45:54","slug":"psn-outage","status":"publish","type":"post","link":"https:\/\/www.shamusyoung.com\/twentysidedtale\/?p=11467","title":{"rendered":"PSN Outage"},"content":{"rendered":"<p><table   class=\"\" cellpadding='0' cellspacing='0' border='0' align='center'><tr><td><img src='https:\/\/www.shamusyoung.com\/twentysidedtale\/images\/splash_psn.jpg' class='insetimage'   alt='splash_psn.jpg' title='splash_psn.jpg'\/><\/td><\/tr><\/table><\/p>\n<p>This story about the <a href=\"http:\/\/www.escapistmagazine.com\/news\/view\/109568-Sony-Admits-Private-PSN-Info-Has-Been-Stolen-All-Of-It\">Playstation Network being hacked<\/a> is <strong>huge<\/strong>. Just trying to draw a chalk outline around the thing is a major undertaking.  The degree to which this will impact the behavior and attitudes of the rest of the industry is hard to judge.  But you can bet the people in <a href=\"http:\/\/www.xbox.com\/en-US\/\">Redmond<\/a> are letting out a slow breath and saying, &#8220;Thank God this didn&#8217;t happen to <em>us<\/em>.&#8221;  And then they laugh and go back to brainstorming new ways to make Games for Windows LIVE even more horrible. <\/p>\n<p>This <strong>is<\/strong> the worst-case scenario for Sony.  Their entire network is down, it&#8217;s been down since last week, and they don&#8217;t even have an estimate of when it will be up again. They don&#8217;t have an explanation. And someone out there has all of the personal data of all of the PSN users, ever. <\/p>\n<p>Here is an email from my brother Patrick, this morning:<\/p>\n<p><!--more--><\/p>\n<blockquote><p>I&#39;m sure you have heard of the PSN leak last week. I was actually affected by this. Someone tried to buy some monitors or tv&#39;s or something using info from dell using information they got off the Playstation network. It didn&#39;t go through because DELL, not my credit card, called me to make sure that I was who I said I was. Because of this I am free and clear, and Playstation has already said anyone affected will have their credit score fixed on their dime. (I Have a copy of the email they sent if you want it.)<\/p>\n<p>This is EXACTLY the kind of liability a developer assumes when using online services for activations, game sales, DLC offerings and anything else. Aside from from all the other costs one has to wonder if companies are going to determine that DRM and online activation costs are being offset by the percentage of piracy they are eliminating.<\/p>\n<p>Try to imagine the combined credit score and combined credit available if someone were to get into Blizzards servers. How many kids have online accounts with their parents cards? Now imagine a smart crook who would wait until blizzard server is being inundated with cash transactions, say during a diablo3 release and all the thefts aren&#39;t caught until people start getting large CC bills a month later.<\/p>\n<p>This is why middlemen still exist. It always sounds good to \u00e2\u20ac\u02dceliminate the middleman&#39;&#8230;. But he has his purpose.<\/p><\/blockquote>\n<p>Think about how many people use the same name \/ password pair everywhere.  That means this hacker has more than just credit card numbers, they also have a bunch of potential World of Warcraft \/ Steam \/ Twitter \/ Facebook \/ Newegg \/ Gmail logins, along with a smattering of logins for various banks. The potential for widespread chaos and theft is alarming. <\/p>\n<p>I am NOT a super-brain, and I can&#8217;t keep a unique name &#038; password for every single site I visit. I have several tiers of passwords I use, from my low-security one I use for one-shot forum registrations, to my most secure login that I save for things with my credit card attached.  I haven&#8217;t used my PSN login in a couple of years, but that is one place I would have trusted with one of my good passwords. I mean, Sony, right? Multi-billion dollar company. This isn&#8217;t some shady blog or forum or Facebook app. This is a major corporation.  They know what they&#8217;re doing when it comes to security, right?<\/p>\n<p>And let&#8217;s not forget how the Playstation store began, <a href=\"http:\/\/www.penny-arcade.com\/comic\/2007\/03\/02\/\">back in the day<\/a>.  It&#8217;s quite possible these guys never knew what they were doing.  <\/p>\n<p>Think about all the ways this will cost them down the line:<\/p>\n<ul>\n<li>The cost of repairing the network and getting it running again with new safeguards in place.\n<\/li>\n<li>The cost of making things right with their customers. (Paying for credit score fixes, paying damages on any lawsuits, etc.)\n<\/li>\n<li>The cost of the brand damage to the Playstation name, which includes any drop in sales of Playstation consoles. Remember that one of the selling points with the PS3 is that the online aspect is free. Well&#8230; it&#8217;s suddenly costing people a <em>lot<\/em>.  When you realize that your credit card info might be in the hands of a thief in another country, that $50 a year for Xbox LIVE is going to start looking pretty cheap.\n<\/li>\n<li>The cost of any games that might get pushed back.  After all, you don&#8217;t want to release a PSN game with a multiplayer component if PSN is down.\n<\/li>\n<li>The loss of future sales because people will be reluctant to use the Playstion store.\n<\/li>\n<li>Some small developers might shy away from bothering to put their wares on PSN, at least for now, until they see how this turns out.  That will translate into lost sales down the road.\n<\/li>\n<\/ul>\n<p>This could be a billion dollar mistake. <\/p>\n<p>UPDATE: While the PSN notification about the breech arrived in the same morning as the news of my brother&#8217;s credit card theft, there are other factors in play here that point elsewhere.  It&#8217;s impossible to say for sure, but let&#8217;s not lay the blame for this on Sony just yet.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>This story about the Playstation Network being hacked is huge. Just trying to draw a chalk outline around the thing is a major undertaking. The degree to which this will impact the behavior and attitudes of the rest of the industry is hard to judge. But you can bet the people in Redmond are letting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120],"tags":[],"class_list":["post-11467","post","type-post","status-publish","format-standard","hentry","category-videogames"],"_links":{"self":[{"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=\/wp\/v2\/posts\/11467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11467"}],"version-history":[{"count":0,"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=\/wp\/v2\/posts\/11467\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.shamusyoung.com\/twentysidedtale\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}